Terms and Conditions

    Last updated: January 2025

    1. Acceptance of Terms

    By accessing or using Chet ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service.

    2. Description of Service

    Chet is an AI-powered communication platform that provides access to multiple AI models, team collaboration features, video generation, and related services. The Service is provided on an "as is" and "as available" basis.

    3. User Accounts

    3.1 Account Creation

    To use certain features, you must create an account. You agree to provide accurate, current, and complete information and to update it as necessary.

    3.2 Account Security

    You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access.

    3.3 Account Termination

    We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

    4. Payments and Billing

    4.1 Pricing

    You agree to pay all fees associated with your use of the Service. Fees are charged based on usage of AI models, video generation, and other premium features.

    4.2 Payment Processing

    Payments are processed through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred.

    4.3 Top-Ups and Credits

    You may purchase credits to use the Service. Credits are non-refundable except as required by law.

    4.4 Gifts and Transfers

    IMPORTANT: All gifts and balance transfers between users are final and non-refundable. Once you send a gift or transfer credits to another user, the transaction cannot be reversed. Please verify recipient information before completing any gift or transfer transaction.

    4.5 Cancellations and Interruptions

    • Cancelling an AI request via the Stop button attempts to halt processing client‑side. However, requests already submitted to third‑party providers (e.g., OpenRouter/AI models) may continue processing and incur usage fees even if the UI stops updating.
    • Cancelling text‑to‑speech (voice generation) stops playback immediately and attempts to cancel generation. In some cases, generation already in progress may still complete on the provider side and be billable.
    • Charges for partially processed or completed provider operations are non‑refundable. If you experience an issue, please contact support and we will review on a case‑by‑case basis.

    5. Acceptable Use Policy

    You agree not to:

    • Use the Service for any illegal purpose or in violation of any laws
    • Attempt to gain unauthorized access to the Service or other accounts
    • Interfere with or disrupt the Service or servers
    • Use the Service to generate harmful, abusive, or inappropriate content
    • Violate any third-party rights, including intellectual property rights
    • Attempt to reverse engineer or extract source code from the Service
    • Use automated systems to access the Service without authorization
    • Resell or commercialize access to the Service without permission

    6. Intellectual Property

    6.1 Our Rights

    The Service and its original content, features, and functionality are owned by Chet and are protected by international copyright, trademark, and other intellectual property laws.

    6.2 Your Content

    You retain ownership of content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for providing the Service.

    6.3 AI-Generated Content

    Content generated through AI models may be subject to the terms of the respective AI model providers. You are responsible for ensuring your use of AI-generated content complies with all applicable laws and third-party rights.

    7. Team Features

    When using team features, team owners and administrators have the ability to manage team members, monitor usage, and control access. By joining a team, you acknowledge that team administrators may have access to your usage data within that team context.

    8. Third-Party Services

    The Service integrates with third-party AI models and services (including but not limited to OpenRouter, OpenAI, Anthropic, Google). Your use of these services through our platform is subject to their respective terms and conditions.

    9. Disclaimers

    9.1 Service Availability

    We do not guarantee that the Service will be available at all times or without interruption. We may suspend or discontinue any part of the Service at any time.

    9.2 AI-Generated Content

    AI-generated content may contain errors, inaccuracies, or inappropriate material. You are solely responsible for evaluating and using AI-generated content. We do not warrant the accuracy, completeness, or reliability of any AI-generated content.

    9.3 No Warranty

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

    10. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CHET, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

    OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

    11. Indemnification

    You agree to indemnify and hold harmless Chet and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.

    12. Data Protection and Privacy

    Your use of the Service is subject to our Privacy Policy. We are committed to protecting your data in accordance with GDPR and other applicable data protection laws.

    13. Modifications to Terms

    We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service. Your continued use after such changes constitutes acceptance of the new Terms.

    14. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions.

    15. Dispute Resolution

    Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except where prohibited by law.

    16. Severability

    If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

    17. Contact Information

    For questions about these Terms, please contact us at:

    Email: legal@chet.ai
    Support: https://lovable.dev/support