1. Introduction
Welcome to Chet ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered communication platform.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Account information (username, email address, password)
- Profile information
- Payment information (processed securely through Stripe)
- Communication content (chat messages, uploaded documents, images)
- Team and collaboration data
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (features used, time spent, interaction patterns)
- Cookies and similar tracking technologies
- Log data (access times, pages viewed, error logs)
2.3 AI Model Usage Data
- Model selection and usage patterns
- Token consumption and costs
- Generated content and interactions
3. How We Use Your Information
We use your information for the following purposes:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We work with third-party providers such as Supabase for database and Stripe for payments
- Team Members: Within your organization, as necessary for collaboration features
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.
6. Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage with Supabase
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information and improve our services. You can control cookies through your browser settings. Our cookie usage includes:
- Essential Cookies: Required for authentication and security
- Functional Cookies: Remember your preferences
- Analytics Cookies: Help us understand usage patterns
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please visit the policy page or please contact us at our support chat on the bottom right.